all the pieces are 925 silver?

​Yes! Although handcrafted, we use reliable suppliers, and all metal used in the parts are 925 silver.
The chains are bought from silver suppliers as well, all with 925 silver.

​Can I order a custom piece?

​Yes. We have a lead time and delivery according to the piece. Send us an email explaining which piece you want, let us get in touch with all the information you need to know before buying with us.

​My piece broke. And now?

​We are sad to hear this, but do not panic! Depending on what happened, and how, it might be fixed. Because we use silver, some things can be redone, another can be changed. Send us an e-mail at info@arasakidesign.ch telling us what happened, if possible with photos, we will respond with the solution.

My jewelery has yellowed ...

​Well, that's normal ... All of our pieces are made with 925 pure silver and 75 alloy. We need the alloy to be able to give the metal hardness and it will be stronger. The alloy is what oxidizes with situations like sweat, use of moisturizing creams and perfumes, salt water etc.
We recommend that after using your parts, wipe with a dry cloth and keep it in the packaging that came with it. If by chance your piece is very yellowish and you can not remove with normal flannel, there are to sell in jewelry shops, chains, a yellow flannel that polish. If you need help writing us an email, we'll help you solve this problem!

​I have a store and I want to resell your pieces.

Glad to hear that. We have prices special made for resellers, just send us an email on info@arasakidesign.ch and we will be happy to send you details.